You've probably lost that money. The policies in place at Torzon unabashedly state outright that they wuill steal your money in several different ways. When you file a report, Torzon or one of his croniees will say, "what do you want me to do, I can't change the rules!" but they could change the rules, they moonlight as the self proclaimed best pentester on the dark web but they don't know how to modify some text? Even if you prove beyond a reasonable doubt that you were scammed, they just keep your money.. Torzon himself is in on it, they scammed multiple opeople with fake ads and sent them fake letters from the postal inspector. I learned about this after the fact several people posted their letters on Reddit, so I know it was multiple people who all reported it and Torzon just sole out money. It's his person scam seller. I never got a top quality drug from Torzon when it did got through, it was all substandard and overpriced. Torzon is the absolute worst most corrupt scam on the dark web.